Shipping & Returns

 

Shipping

  • All orders will be shipped within 3 business days upon payment approval, excluding public holidays or events outside our control (weather conditions, strikes, natural disasters etc).
  • All domestic orders should arrive within 5-7 business days.
  • All international orders are shipped via USPS economy and deliver within 5 business days.
  • All orders will be shipped with insurance.
  • International customers are responsible for any customs and taxes duties incurred upon delivery.
  • Taxes and duties will differ according to country. International customers are advised to check customs and taxes fees of their country in advance.
  • Orders will be shipped according to the customer’s specified name, address, phone number, postal code, etc. We are not responsible for any failure in delivery of merchandise due to a mistake made by the customer in the information provided at the time of the order confirmation.

Return Policy

  • We accept returns or exchanges on any undamaged, unused items up until 14 business days from the day you received your order; after 14 business days, all sales are final.
  • Returns must include all original receipts, tags and accompanying packaging.
  • Please email shop@FruitenVeg.com for a Return Authorization code before returning or exchanging items. We cannot issue refunds or exchanges for items returned without an accompanying code.
  • Please send any returns to:

          FruitenVeg LLC
          Attn: Returns
          320 Roebling street, suite 224
          Brooklyn, New York, 11211

  • We are not responsible for any lost or stolen merchandise nor for merchandise mishandled by the courier incurred upon return shipping; thus we suggest you use insurance and a tracking number for the return goods .
  • Refunds will be processed in the form in which payment was received.
  • Please allow up to 10 business days for your refund to process.
  • We reserve the right to refuse any returned item that does not meet our return policies.
  • All sale items are final and cannot be returned.
  • If any delivered products were received damaged or have manufacturing faults, please contact us immediately at: shop@FruitenVeg.com. Please state the nature of the problem and enclose a photo of the faulty item. Claims for refunds have to be made within 14 business days from the day you received your order; after 14 business days, all sales are final.

Repairs

We offer repairs on defective merchandise for up to 1 year after purchase. Proof of purchase is required. Please email shop@fruitenveg.com for repair inquiries.