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SHOP POLICY

     DON'T BE A STRANGER
Your full satisfaction from your shopping experience is our top priority and we take pride of our outstanding customer care. Please feel free to consult us and ask any questions prior to ordering and afterwards too. We will gladly offer personal assistance to any customer. Write us at shop@fruitenveg.com or call at +1 (646) 844-7337

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The FruitenVeg team     

     RETURNS & EXCHANGES
We accept returns or exchanges on any undamaged, unused items up until 14 business days from the day you received your order; after 14 business days, all sales are final.

-Returns must include all original receipts, tags and accompanying packaging.

     GET IT DONE
Please email shop@FruitenVeg.com for a Return Authorization Code before returning or exchanging items.

-We suggest to use insurance and a tracking number for the return goods in order to avoid situations of lost or mishandled by the courier parcels.

     REFUNDS
Refunds will be processed in the form in which payment was received.

-Please allow up to 10 business days for your refund to process.

     FAULTY GOODS
If any delivered products were received damaged or have manufacturing faults, please contact us immediately at: shop@FruitenVeg.com. Please state the nature of the problem and enclose a photo of the faulty item. Claims for refunds have to be made within 14 business days from the day you received your order; after 14 business days, all sales are final.

     REPAIRS
We offer repairs on defective merchandise for up to 1 year after purchase. Proof of purchase is required. Please email shop@fruitenveg.com for repair inquiries.

 
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PRIVACY POLICY

We consider all of the information you share with us to be totally private and confidential. All personal information you provide during registration is used to process your orders or to contact you regarding a particular transaction. All information is treated seriously and with full respect of your privacy. We guarantee the information you enter will not be disclosed to any outside organization or third party.

 
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TERMS & CONDITIONS

     INFORMATION ABOUT US
We operate the websites: http://FruitenVeg.com, We are FruitenVeg LLC, a company registered in New York under company number 4447941. Our main trading address is 320 Roebling street, suite 224, Brooklyn, New York, 11211.

     PRIVACY POLICY
We consider all of the information you share with us to be totally private and confidential. All personal information you provide during registration is used to process your orders or to contact you regarding a particular transaction. All information is treated seriously and with full respect of your privacy. We guarantee the information you enter will not be disclosed to any outside organization or third party.

     PRODUCTS
While we make every effort to ensure that the photographs displayed on our site are faithful of the original products, variations may occur due to the technical and colour resolution settings of your computer and the handmade nature of the products.

     AVAILABILITY
The products offered by us are subject to stock limits. While we make every effort to keep the availability of merchandise up to date, some inaccuracies may occur. In any case in which an order was placed on an item that is out of stock, we will inform you by email and you will be refunded as soon as possible.

     SECURE PAYMENT
We use industry-standard Secure Socket Layer (SSL) encryption technology to safeguard the account registration process and sign-up information. The default secure payment is powered by stripe. For your convenience we process payments through Paypal as well.

 
 

     CONSUMER PROVISIONS
-You may only purchase products from our site if you are at least 18 years old.

-We reserve the right to reject orders from any customer with whom there is an ongoing legal dispute regarding a prior order. This applies equally to all cases in which we consider the customer unsuitable, for instance in the case of previous violations of terms and conditions for online purchases on our site or for whatever other legitimate reason.

     MISCELLANEOUS
We reserve the right to make changes to the information on this site and the services described therein at anytime, without notice.

 
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